Make sure the type of access is set to Administrative.Click the Company menu, then choose Users and Passwords.That said, let's take a closer look at the user's setup and make the necessary changes: To clarify, have you set the existing user's access type as Administrative? An existing user needs to have this type of access in order to assign them as the new admin. Allow me to make it up to you and share some insight that'll help change the Administrator to another user. This isn't the kind of customer service I want you to experience. Thanks for turning to the Community, meganr.